Shipping, Payments & Returns 

 

Payment Methods Accepted

  • Visa (credit and debit cards)

  • MasterCard (credit and debit cards)

  • American Express.

  • Diner's Club.

  • JCB.

  • Apple Pay.


Shipping Fees

Postage cost will be automatically calculated when you add products to your cart and select your delivery destination.

Australia - * Spend $40 to receive free shipping Australia-wide.

  • $7.95 standard shipping

Please allow 1-2 working days for your order to be dispatched from our Melbourne warehouse. You will receive email notification with tracking number as soon as your order is shipped. Delivery times will vary depending on where you live.  Within Australia, standard delivery via Australia Post to metropolitan areas usually takes 2-3 working days, whereas deliveries to Perth or regional areas can take up to 5-7 business days. 

 

International shipping

New Zealand

  • $18.00 standard shipping

North America, Western Europe, Asia & The Pacific

  • $22.00 standard shipping (6-13 working days)

Rest Of World

  • $29 standard shipping (10-15 working days)

Please allow 1-2 working days for your order to be dispatched from our Melbourne warehouse. You will receive email notification as soon as your order is shipped. Delivery times will vary depending on where you live.  

 

International Taxes/Duties

All prices on the website are in Australian dollars and are inclusive of GST. Prices are subject to change without notice.

Duty and tax thresholds vary from country to country – please check your local customs department for details.

Additional taxes and customs charges are the responsibility of the customer.  These charges vary and are charged when your package reaches its destination country.  Please contact your local customs office for details on how these charges are assessed and applied to your delivery.  Packages that are returned due to unpaid duties and customs charges will incur an additional shipping fee.


Returns & Exchanges

Products purchased through a stockist must be returned to the retailer where they were purchased for a refund or exchange, according to the retailers return policy. We strongly recommend you keep your receipt and check individual retailers returns policy and conditions.

We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us and we will do our utmost to resolve any issue.